Answers to help you choose with confidence.
Frequently asked questions
Find answers to the most commonly asked questions about our products, shipping, returns, and more. Our FAQ section is designed to give you quick and clear information so you can shop with confidence. If you still need help, our support team is always ready to assist you.
Order
Yes, if you need to change your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request before the order is processed and shipped.
Most orders should take 3 - 5 business days to arrive. This may vary depending on your location.
We accept all major credit cards, including Visa, MasterCard, and American Express. You can also pay securely via Apple Pay, Google Pay and Union Pay.
We ship all over New Zealand.
Product
To keep your mirror looking its best, we include a soft, lint-free cloth in the packaging. Gently wipe the glass with this cloth and a mild glass cleaner if needed.
For the frame, use a damp cloth to remove dust or smudges. Avoid abrasive cleaners or harsh chemicals.
A detailed care manual is included with your mirror to help you maintain it in pristine condition.
We’re sorry for any inconvenience. If your mirror arrives damaged, please email us within 24 hours at info@thevu.co.nz with details of the issue, along with images or a video. We’ll get back to you as soon as possible with a solution.